Services

What can we do for you?

We at Future it provide Managed IT services to the SME market all around Southern Africa. We pride ourselves in becoming your only point of contact when it comes to anything IT related by not only becoming your partner but building relationships with your existing vendors in order to maximize your turn around times and ensure world class support. Our services include Outsourced IT, Office 365, Back & Recovery, Hardware & Software, Voice & Data and Networking & CCTV.

Futureit offers custom designed Service Level Agreements for business who have 5 – 200 users on their network. Our Staff are co-skilled in Windows and Mac and therefore can support networks with different platforms. One of our primary focuses is around IT Security. This includes Cyber Security, Backups and a well-designed Disaster Recovery Plan to ensure business continuity. In order for us to determine the correct solution, Futureit will Professionally Audit your environment and build a Service Level Agreement around your exact requirements giving you peace of mind around your technology. Our IT Audits will outline the areas of your network that require attention and will allow you to manage your environment accurately and safely.

Benefits of Outsourcing IT through Managed Services

South African SME’s often cannot afford to match the in-house IT Support services that large corporations enjoy, this is where outsourcing your IT department to FutureIT come in, we provide your business with an outsourced IT department at a fraction of the cost – making it possible for South African SME’s to effectively compete against their bigger competitors.

The primary purpose and our #1 focus of a Service Level Agreement (SLA) is to limit your risk of downtime and maximise on productivity. An It Maintenance & Support SLA is also essential to ensure consistent & essential it maintenance of your Network, Servers and Laptops. The concept is similar to servicing your car. It needs to be done, however being technology, which is associated with fast paced demand for tech, frequent changes, new daily threats & updates, it needs to be done on a weekly if not daily basis. Having your IT infrastructure taken care of with an IT Support Maintenance Agreement in place offers you peace of mind.

Efficient and Cost Effective

Organisations with in-house IT departments often have much higher research, development and implementation costs that are often passed on to their customers, reducing your IT spent while improving the overall effectiveness and efficiency of IT Systems in your business. At FutureIT, our strategic partnerships and experienced team of IT Specialists allows us to quickly and cost-effectively roll out new technology. Outsourcing some or all of your IT Services to us will leave you with more time to grow your business.

Why get an SLA?

• Improvement of staff productivity
• Increased profits if your technology is running at optimum levels
• Better hourly Rate
• Faster response time
• Faster resolution time
• Ensure faster performance
• Minimise risk of virus, ransomware and malware threats
• Dedicated Account Management
• Fully documented site for simple access to information

Benefits of Office 365 for Small Businesses

Office 365 for small business makes MS Office applications including Word, Excel, PowerPoint, OneNote and Teams accessible when and where you need them. Boost employee productivity in your business, facilitate teamwork, share data and business insights through a secure, cloud-based platform with the Office 365 business suite.

Multiple Devices

Because Office 365 is cloud-based, meaning that you can access your work anytime from anywhere. Your employees will still have access to their work, even if your office building is destroyed by a fire.

Data security and control

Office 365 has built-in security and continuous compliance with the latest in data security and control, allowing small businesses to focus on their core business.

Work anywhere at anytime

With Office 365, all you need to access your work is an active internet connection.

Predictable monthly cost

Microsoft office for small business has a flexible monthly billing process that lets you add and remove users to suit your specific business needs.

Affordable Monthly Subscriptions

Office 365 for Business is available in two different packages at affordbale monthly or annual subscriptions. Depending on your requirements, Business Essentials and Business Premium plans provide varing levels of features to suite virtually any size environment. For additional information or details on other available plans, please contact us.

Better Tools

Office 365 for Business is more than just Word, Excel, PowerPoint, and Outlook. It provides powerful services and better tools like business-class email, online storage, and teamwork solutions that you can access and work from anywhere. Bring teams and resources together with solutions like Microsoft Teams and make working together more productive and enjoyable regardless of where participants are located.

Accessability

Initiate a private or group chat, share files or co-author content. Access your emails, contacts, and calendars across your devices to help you stay connected to customers or coworkers. With one click, anyone inside or outside your company can join your online meeting, from any device.

Security

Easily implement security and privacy controls to help protect business data and devices against malicious threats and help you meet your compliance obligations. Automatic updates ensure your employees will always have the latest features and security updates.

Business Essentials

Only R86 per month (Excl. Vat)

Essential cloud based tools for SME's
Email hosting with 50 GB mailbox and custom email domain address
Email and Calendaring
Web versions of Office Applications: Outlook, Word, Excel, PowerPoint, OneNote (plus Access and Publisher for PC only)
File storage and sharing with 1 TB of OneDrive storage
SharePoint, Microsoft Teams, Skype For Business, Online Meetings and Video Conferencing for up to 250 People
Up to 300 users on Multiple Devices
Compatible with Windows 10, Windows 8.1, Windows 7 Service Pack 1, and the two most recent versions of macOS. All languages included
24/7 phone and web support

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Business Premium

Only R215 per month (Excl. Vat)

Cloud based collaboration for up to 300 users
All Business Essentials Features
Desktop versions of Office applications: Outlook, Word, Excel, PowerPoint, OneNote (plus Access and Publisher for PC only)
One license covers fully-installed, always-up-to-date Office apps on 5 phones, 5 tablets, and 5 PCs or Macs per user. Up to 300 users
Oultook Customer Manager and Microsoft Planner
Manage your business better with Microsoft Invoicing, Microsoft Bookings, and MileIQ.
Compatible with Windows 10, Windows 8.1, Windows 7 Service Pack 1, and the two most recent versions of macOS. All languages included
24/7 phone and web support

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Backup & Recovery

What is Backup and Recovery

Backup and recovery describes the process of creating and storing copies of data that can be used to protect organizations against data loss. This is sometimes referred to as operational recovery. Recovery from a backup typically involves restoring the data to the original location, or to an alternate location where it can be used in place of the lost or damaged data. A proper backup copy is stored in a separate system or medium, such as tape, from the primary data to protect against the possibility of data loss due to primary hardware or software failure.

Why Backup and Recovery Is Important ?

The purpose of the backup is to create a copy of data that can be recovered in the event of a primary data failure. Primary data failures can be the result of hardware or software failure, data corruption, or a human-caused event, such as a malicious attack (virus or malware), or accidental deletion of data. Backup copies allow data to be restored from an earlier point in time to help the business recover from an unplanned event.

Storing the copy of the data on separate medium is critical to protect against primary data loss or corruption. This additional medium can be as simple as an external drive or USB stick, or something more substantial, such as a disk storage system, cloud storage container, or tape drive. The alternate medium can be in the same location as the primary data or at a remote location. The possibility of weather-related events may justify having copies of data at remote locations.

For best results, backup copies are made on a consistent, regular basis to minimize the amount data lost between backups. The more time passes between backup copies, the more potential for data loss when recovering from a backup. Retaining multiple copies of data provides the insurance and flexibility to restore to a point in time not affected by data corruption or malicious attacks.

Networking

“Does your business have the right IT networking and connectivity? Wired or Wireless infrastructure, we’ll design and install it right for your business, first time!“. In the world of converged technologies, Data, Video, Voice and Security services operate over a single IT network that includes, structured network cabling and business class wireless network solutions. For networks to support todays demands and operate efficiently, it is critical that the right foundation be designed, installed and maintained to deliver the reliability and speeds needed for your business.

Our Siyaxhuma Infrastructure and Networking team has over 30 Years' experience and can assist with:
• Networking – Wired and Wireless solutions
• Security Solutions – IP Based CCTV and Access Control
• Audio Visual Solutions – Boardrooms and Classrooms
Is your network ready and up to speed to support these requirements? If not chat to us today on how to build a world class solution with certified professional installers.

Voice & Data

Reduce your communications costs by signing up with FutureIT. FutureIT cloud-based communication system offers many benefits including greatly reduced costs, easily providing business-class phone features, leveraging VoIP phone service technology, and maintaining business continuity. We can adjust your services to meet your specific business needs whether you are scaling down or up. Our ability to quickly design and implement tailored systems backed by responsive support from knowledgeable technicians sets us apart.

Data

Fast & Reliable Internet is Non-Negotiable Fast and reliable internet for businesses is non-negotiable. It’s an essential requirement for productivity and business success.
Everything from customer interactions and online payments cloud-based data store and applications depends on a fast and reliable Internet connection. The right solution depends on your business requirements. The most important factors to consider are the number of users, connection type, bandwidth speed, cost, scalability, adaptability, and technical support.

Lan

Our LAN infrastructure consists of cabling (Ethernet and Fibre Optic) and specifically chosen switches to give you the speed that your users need to enhance their productivity.
Our WAN infrastructure is based on automatic failover and guaranteed connectivity to the Web at all times. These solutions are engineered around the limitations of the common ADSL solutions which are no longer effective. With many users being mobile and where “on the go” connectivity is critical, your solution must be tailored to accommodate remote connectivity to your mail and data servers at any time of the day or night.

Voice

We offer a world class Voice over IP (VoIP) service at cost effective rates. The primary drive behind the VoIP service is to provide clients with substantial savings on their Voice Communication Costs. We consider the quality of your calls to be non-negotiable. We implement proven carrier-grade equipment and billing systems to ensure highest quality of service. The use of multiple redundant links and interconnects ensures we always have connectivity and your call will reach its destination. Our billing systems are real-time and online, enabling clients to view an up to date bill at a click of a button.

Hardware & Software

Using outdated business intelligence solutions and applications make for slow & sluggish functionality which reduces productivity. Future IT enables your business to stay competitive and up to date by providing you with the latest hardware, software, patches & upgrades needed to achieve optimal business performance. Weather its migrations or upgrades, we facilitate these projects with a team of experts by your side. We are partnered with a large number of “Big Boys” that provide us with best in class support and warranties on all our products. Some of these products include: Laptops, Desktops, Servers, Switches, Routers, Cabinets, Inverters, UPS’s, AP’s (Access Points), IP Phones, TV’s, Monitors, Office 365 Licensing, Microsoft Licensing, Antivirus etc.

CCTV

We offer customers the perfect security solution with our wide range of high quality products, competitive pricing and the latest in surveillance technology. Our cloud service provides FREE, instant, remote, live viewing and alarm notifications to any smart device (iOS and Android) from anywhere in the world, providing essential situational awareness to security personnel on the move.

We offer a complete video surveillance solution that integrates cameras and NVRs into one unified system with no additional licence fees required. The latest cameras come with built-in EDGE analytics, allowing each camera to process the analytical functions onboard without having to store the footage on a remote recording device in advance. This alleviates some of the processing pressure from the NVR allowing for more simultaneous recording channels.

The smart functions include, face detection, people counting, line detection, intrusion detection, scene change, audio detection , defocus detection and auto tracking.

Network Cameras

Our cameras deliver crystal-clear live video streaming under challenging conditions due to the many built-in, premium features. Smart IR technology, allowing the camera to adjust IR light intensity to ensure clear and usable footage. 3D Digital Noise Reduction (DNR). State-of-the-art, high-resolution image sensors. Wide Dynamic Range for increased clarity.

Network Video Recorders

Our Network Video Recorders (NVRs), come with touch-panels and feature instant playback and smart search functions. NVRs also offer support for mobile client access, as well as HDMI, HDMI 2 (for 4K monitors) and VGA output up to 1080p. All NVRs come with upgrade capability.

Bullet Cameras

While all bullet cameras are small, easy to mount and ideal for small spaces, our range of bullet cameras also feature a Corridor Mode, Region of Interest at 1920 x 1080 resolution quality, and 3D Digital Noise Reduction (DNR). PTZ cameras have become the most popular choice for applications that require the ability to position and zoom the camera to a specific area of interest.

Dome Cameras

Dome cameras are ideal for high traffic areas, such as casinos, retail stores and restaurants, due to their dome shape that make them difficult to spot and to determine which direction the camera is pointing in. The dome design offers efficient protection against things like redirection and defocusing.